FAQ
Last updated: 6 August 2026
Buying
How do I know an item is actually as described?
Every listing goes through SportCo’s AI listing tool and a structured condition grade, so descriptions are consistent rather than left entirely to the seller’s own wording. If an item genuinely doesn’t match its listing, that’s what Buyer Protection is for.
What if my item doesn’t arrive or isn’t what I expected?
You’re covered by Buyer Protection — full details on what’s covered and how to make a claim are on our Buyer Protection and Returns & Refunds pages.
Can I return an item if I just change my mind?
Not after it’s shipped — once an item’s on its way, the sale is final, and Buyer Protection only covers items that don’t arrive, arrive damaged, or aren’t as described. If you change your mind before the seller has shipped it, though, you can cancel the order for a full refund.
How much does Buyer Protection cost?
8% of the item price plus £0.30, added at checkout. It’s what holds your payment securely until you’ve confirmed everything’s right.
How long does delivery take?
Sellers have 5 business days to post an item once payment is confirmed, and delivery typically takes 1–3 working days after that depending on the carrier chosen. See Shipping & Delivery for the full breakdown.
Selling
Is it free to list?
Yes. SportCo doesn’t charge sellers any commission — what you list is what you get, once the order completes.
How do I create a listing?
Snap a photo of your item and SportCo’s AI writes the title, description, and condition grade for you. You check it over, confirm it’s accurate, and publish.
How long do I have to ship an item once it sells?
5 business days from when payment is confirmed. If it hasn’t shipped by then, the order is automatically cancelled and the buyer is refunded.
When do I actually get paid?
Once the buyer confirms delivery (or the 48-hour check-in window passes without an issue being raised), payment is released to you.
What’s a Founding Member?
The first 50 sellers to complete a listing on SportCo become Founding Members, with access to a private community and a badge on their profile.
General
Does SportCo ship outside the UK?
Not currently — SportCo is UK-only for both listings and delivery.
Is my payment secure?
Yes. All payments are processed through Stripe, and SportCo never sees or stores your card details directly.
How do I contact SportCo?
Email info@sportco.online and we’ll get back to you.